The guarantee on every order
Every order has an estimated delivery date. If it passes without delivery, and you haven’t agreed to wait longer, you can cancel for a full refund at any time. This applies under every campaign’s refund policy.
If you were never charged (your card was only saved), cancelling releases your card and nothing is charged.
Campaign refund policies
Refund any time before delivery: Cancel for a full refund any time until your order is delivered or activated.
30-day refund window: Full refund within 30 days of ordering. After that, a full refund if delivery is late.
Refund if delivery is late: Orders are final unless delivery misses the estimated date, in which case you get a full refund.
Delays
A creator who expects to miss the date must announce a new one before it passes. For a delay of up to 30 days you can keep your order by doing nothing, or cancel for a full refund. For a longer delay, or any second delay, you need to choose to wait; if you don’t answer by the deadline in the email, your order is cancelled and refunded automatically.
How refunds are paid
Refunds go back to the card you paid with, through Stripe, and usually arrive in 5–10 business days. Requests the creator must review are answered by email; if a creator declines, you keep the full refund guarantee if delivery is late.
If a creator cancels a campaign, every order on it is refunded in full.